Shipping & Returns
Shipping is FREE on all products in our webshop* for delivery within Australia. We use Australia Post’s regular service or Fastway couriers.
Express shipping is available at checkout for a flat rate of just $5.
We ship to all states and territories in Australia.
*Free shipping is not available for wholesale orders or special bulk purchases. For wholesale customers, shipping costs will be calculated at checkout.
We ship retail orders internationally for a flat rate of $15. We will send your order via the most economical method with Australia Post. Please contact us if you’d like more specific international shipping options and we will be happy to quote this for you.
For international deliveries please check the quarantine requirements of the country you are shipping to before placing an order for any of our seed products. We don’t recommend purchasing our seeds for delivery to New Zealand due to their strict quarantine requirements.
Please be aware that we cannot take responsibility for international packages that are held by customs/ quarantine and that are not delivered as a result of this.
Orders are usually shipped within 1 business day. You should receive an automated ‘order complete’ email when your order has been shipped.
We will ship using either Australia Post or Fastway couriers depending on the size of the package and where we are sending to. You can expect to receive delivery within 1 – 10 working days from the date of dispatch. If you have selected Express Shipping, your order should arrive on the next business day after dispatch, if you are within the Australia Post express post network. If you haven’t received your order in 7 working days please contact us so we can track your order.
You are welcome to return a product if it arrives broken or faulty or if you feel it was not as it was described. Please email us at info [at] sownsow.com.au if you wish to return an item. Refunds will be made via PayPal to your credit card or PayPal account.